A. In jilibay, we process all banking transactions as quickly as possible, but it varies depending on the deposit method you choose, from a maximum of about 10 minutes for e-wallets to 20 minutes for credit cards, etc.
A. There can be many reasons for this, you will need to use the same method as you used to make your deposit when you withdrew your funds, if you are still unable to withdraw your funds, please contact our customer service.
A. Sorry, this is prohibited. Please use the same account name as the account holder to make a deposit.
A. We will ask you to upload the relevant documents when you make your first withdrawal, and then you will not need to verify again once the verification is successful.
A. It varies depending on the transaction method you choose, all methods will take less than 2 days, if you don’t receive it, please contact our customer service team immediately.
A. If the withdrawal is still in process, you can cancel it by contacting our customer service team, but if it has already been approved, it cannot be cancelled.